Frequently Asked Questions

Dig through the categories below to find answers to questions we get often.

 If you want more help, give us a call (1-970-925-9775 x 1003). Our Energy Concierge is available to help.


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Assessments

  • How often do I need to get a home energy assessment?

    You need to have an energy assessments every five years or after a major remodel, whichever comes first.
  • I don't know the answer to a required field on the request form. What do I do?

    Call our Energy Concierge at 1-970-925-9775 x1003
  • How long will it take to schedule my commercial site visit?

    Once we receive all of your utility bills, we will schedule your visit to take place within two weeks.
  • I am going on vacation. Will the energy analyst work around that?

    Yes! You just need to make arrangements directly with the analyst.
  • How quickly will an energy analyst come to my home?

    It will take less than three weeks.
  • Do I need a home energy assessment to receive rebates?

    Not necessarily. For large-scale weather sealing and insulation projects, yes. Otherwise, no.

Programs

  • AFUE, COP, HSPF, what??? Can you help me figure out these abbreviations?

    AFUE (annual fuel utilization efficiency) is the measurement of how efficiently a gas furnace or boiler will operate over an entire heating season. AFUE is measured as a percentage, so the higher the better.



    COP (coefficient of performance) is the measurement of how efficiently a heating or cooling system will operate at a single outdoor temperature condition. A COP in the high single digits is fantastic.



    HSPF (heating seasonal performance factor) is the measurement of how efficiently heat pumps will operate in their heating mode over an entire heating season. An HSPF between 7 and 8 is typical for a good rating for an energy-efficient heat pump.
  • What types of programs does CORE offer?

    In a nutshell, we help you save energy and cut carbon emissions. One of the ways we do this is by offering the community energy assessments, advising, and funding for qualified projects.
  • Why does CORE require air sealing before I insulate?

    We strive to maximize efficiency. Sealing air leaks before improving insulation ensures you get the most out of your energy upgrades.

Rebates

  • Can I access utility rebates in addition to CORE rebates?

    Yes! In fact, if you are a Holy Cross Energy customer, you can apply for CORE rebates and Holy Cross Energy Rebates at the same time.



    Visit our Residential Rebates page for more information: aspencore.org/residential-rebates
  • I have a fun energy-efficiency idea. Will CORE rebate that?

    CORE provides rebates for these residential and commercial measures, and if your idea contributes to a project with a Home Energy Rating System (HERS) index of <10, you might qualify for a net-zero grant. If you have questions, call our Energy Concierge at 1-970-925-9775 x1003.
  • If a home is off-grid, is it still eligible for energy-efficiency rebates?

    If your home is not connected to the grid or is in Glenwood Springs and not on the Glenwood Springs Electric grid, your project does not qualify for CORE rebates.
  • How far in advance do I submit my project in order to get a rebate?

    Your application must be submitted within 90 days of completing a project. Invoices must be dated within 90 days of applying for a rebate.
  • Do you rebate solar in Basalt?

    We do not rebate solar in Eagle County. Visit https://www.holycross.com/renewable-energy/ for solar rebates.
  • Do you rebate electric vehicles?

    Yes, but only for Aspen Electric customers. For more information about funding for EVs, check out http://garfieldcleanenergy.org/evs/ and https://www.holycross.com/charge-at-home-charge-at-work/.
  • How do I enter more than five lamps for a commercial rebate?

    Call our Energy Concierge at 1-970-925-9775 x1003.
  • Why don't you rebate windows?

    Windows don’t pass the “cost-effectiveness test” for reducing carbon emissions and we want you to get the most bang for your buck.
  • Do you rebate solar in Eagle County?

    Yes, we do.
  • Can I apply for more than one rebate at a time?

    You bet!
  • Do you rebate solar in Pitkin County?

    Yes, we provide solar rebates in Aspen, Town of Snowmass Village, and Pitkin County.
  • Do you have rebates in Garfield County?

    We do not provide rebates in Garfield County, but check out https://www.holycross.com/rebates/ and http://garfieldcleanenergy.org/res-buildings/ to find rebates in your area.
  • What is a rebate?

    A rebate is a retrospective reimbursement for a project that CORE has determined significantly reduces greenhouse gas emissions in the environment. Please check our website at the beginning of each year as rebate options change.
  • How do I complete a rebate application with more than one invoice, project photos, etc.?

    Once you fill out this form, you are on the path to zero and may submit multiple invoices with a few project photos.

Building IQ

  • What do building owners need to do to benchmark?

    To benchmark a property, building owners will need to take three steps:

    1. Create an account in Energy Star Portfolio Manager (the EPA’s free tool used by more than 300,000 properties across the United States.)

    2. Add your property’s information (property type, square footage, etc.). 3. Enter the energy, water, and gas data for your property for the reporting year.

    Questions? CORE can help benchmark for you. Call us at 1-970-925-9775.
  • How much will it cost to benchmark?

    There is no charge to the building owners or to the City of Aspen to use the Energy Star Portfolio Manager platform to benchmark.
  • When do Building Performance Standards begin?

    See the City of Aspen's website for more information about the BPS timeline: aspen.gov/BuildingIQ.
  • Why should I benchmark?

    In addition to it being a law in Aspen, there are multiple reasons benchmarking benefits you and the community. Through the Building IQ program, building owners can expect to:

    -Conserve energy.

    -Help manage your building.

    -Inform City of Aspen energy programs.

    -Market as a green building.

    -Support global climate action.

    -Identify short- and long-term savings.
  • How do I improve the performance of my building?

    There are a lot of things you can do to improve the performance of your building, including simple upgrades like updating your lighting and adding controls. Since each building is unique, we recommend starting with an energy assessment through CORE. Then, we can evaluate your energy use and make suggestions specific to your building.

    To schedule an energy assessment, call our Energy Concierge at 1-970-925-9775 x1003.
  • Can I have a copy of the Building IQ ordinance?

    Find the ordinance on the City of Aspen's website: aspen.gov/BuildingIQ

General

  • What territory do you serve?

    We serve Pitkin and Eagle Counties in the Roaring Fork Valley.
  • What are your office hours?

    9 a.m. - 5 p.m. MST, Monday - Thursday.
  • Do heat pumps work in this cold of a climate?

    Yes, definitely! We can provide countless examples of heat pump installations that have been very successful in mountain communities.



    Learn more about heat pumps here: https://www.aspencore.org/blogs04a61323/heat-pumps-are-the-hottest-thing-also-because-theyre-cool
  • Where are you located?

    We have an office located at 129 Emma Rd. Unit B, Basalt, CO 81621.
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