Customer Service Specialist (Energy Concierge)

The Energy Concierge will support CORE’s program team as it provides technical assistance and awards incentives to businesses and residents to make their buildings more energy efficient and climate-friendly. 

Job Posting: Customer Service Specialist (Energy Concierge)

Fluent Spanish is required. Fluent English is required.  

Salary: $50,000 annually. Full time/Exempt.

Free health insurance: $0 premium, low deductible 

CORE is a 501(c)(3) nonprofit dedicated to leading the Roaring Fork Valley to a carbon-free, net zero energy future.

Description of CORE’s building energy programs: CORE provides technical assistance and awards incentives to businesses and residents to make their buildings more energy efficient and climate-friendly. 

Responsibilities

  • With direction from lateral staff or direct supervisor:
    • Serve as an “Energy Concierge” to guide potential and existing participants through CORE’s programs
    • Use Salesforce, email and other tools to:
      • Serve as the first point of contact for potential participants, and primary point of contact for existing participants.
      • Proactively manage leads and existing participants.
      • Prioritize needs to contact participants directly via phone and email.
      • Provide participants with information on CORE’s programs and available rebates and grants to support energy improvements in their buildings. 
      • Schedule meetings, calls, or energy assessments between participants and other CORE’s on-staff energy advisors or contractors. 
      • Process incoming request on Salesforce to submit outgoing requests to Finance to pay participants, contractors, and energy assessors for incentives and contracted work.
      • Coordinate with building owners and operators to collect energy and water use data consent forms, and collect energy and water use data files.
  • The Customer Service Specialist provides critical support to the day-to-day activities of the programs and services staff while also maintaining the administrative office workflow. This position provides timely and well-informed responses to customer/community inquiries regarding CORE programs.
  • Internally, this position ensures timely and accurate administrative and program support for achieving effective and efficient operations, program delivery and management. At the nexus of internal and external support to customers and colleagues the Customer Service Specialist position requires exceptional organization and time management, problem-solving, team work, customer service, and the ability to anticipate needs when possible. 
  • We anticipate this role will be 20% administrative and 80% program support.
  • Administrative and office management:
    • Maintain all required documentation in an organized and easily accessible system. 
    • Facilitate the maintenance and upkeep of CORE office space and office equipment. 
    • Coordinate with contracted local IT support service for needs of CORE staff. 
    • Provide administrative support to the CORE leadership team and Board of Directors.
    • Other program or office support as needed.

Desired Abilities and Qualifications:

  • Basic knowledge of what uses energy in buildings, and how energy use in buildings contributes to community greenhouse gas emissions. Desire and ability to increase knowledge in these areas. Passion for these areas. 
  • Ability to thrive in a feedback-rich organization. 
  • The ideal candidate will have exceptional organizational capabilities, provide deliverables by deadlines, apply problem-solving skills, and offer support as needed.
  • Bring a strong customer service orientation and unparalleled commitment to excellence with both clients and community partners.
  • Flexibility and adaptability to the changing demands of a small organization.
  • Fluent English required. 
  • Fluent Spanish is required.  
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Experience with software including or similar to Salesforce, Gmail, Slack, Microsoft Excel and Microsoft Word.
  • Valid Colorado State Driver’s license and ability to be insured.
  • Ability to take initiative and to work independently is required.

Salary and Benefits: 

  • Salary: $50,000 annually. Full time/Exempt.
  • Free health insurance: $0 premium, low deductible 
  • Option to purchase health insurance for dependents
  • $27.50/month dental and vision insurance
  • $750/year health benefit, which can be applied to an already reduced price ski pass. 
  • $100/month employer funded FSA. 
  • 3% Simple IRA retirement contribution, requiring employee match. 

Working Conditions:

  • Hybrid working location, 2-3 days per week in office in Basalt, CO and remaining days flexible remote working locations. Infrequent work onsite in participant buildings. 
  • Office is located .25 mile from a main bus stop.
  • Must wear appropriate clothing to meet the public. Business casual for the office is preferred. 
  • May require occasional work on weekends or evenings.

Physical Demands:

  • May be required to do light lifting- 0-19 pounds
  • May be required to do moderate lifting- 20-50 pounds       X
  • May be required to do heavy lifting- 50 pounds or greater      
  • May be required to spend multiple hours driving      
  • May be required to sit for extensive periods 2 or more hours/day      X

In accordance with Colorado law, employment is at will. 

NOTE – nothing in this job description restricts CORE’s right to assign, reassign or eliminate duties and responsibilities of this job at any time or to change features of this job due to reasonable readjustment of the job or for other reasons as deemed appropriate by CORE.

Resumes and questions will only be accepted through email to Ryland@aspencore.org

CORE is a 501(c)(3) nonprofit dedicated to leading the Roaring Fork Valley to a carbon-free, net zero energy future.